Return Policy
The Paw Choice® “Love It” Guarantee
We want you to be thrilled with our products! Your satisfaction is our #1 priority, and we’ll always do our best to take care of you.
We’re so confident you’ll love our products that we stand behind them completely.
Try them for up to 30 days from the delivery date, and if for any reason you feel an item isn’t the best for your dog, we’ll gladly issue a refund.
How to Request a Refund
To request a refund, please email our friendly Customer Support team.
Include:
- Your Order Number.
- The reason for your return.
Please do not return your item without contacting us first—we won’t be able to process the return this way.
Refund Details
For approved refunds, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
A maximum of 1 unit per product can be refunded without needing to return the item.
If you purchased additional units of the same item, they must be unused and returned to us for a refund.
All original shipping charges are non-refundable, and customers are responsible for return shipping costs (if applicable).
If returning items, we recommend using a trackable shipping method, as we cannot guarantee receipt of your return without tracking.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, we’ll send a replacement. Please contact our Customer Service team within 3 business days of receiving your order.
Lost or Stolen Orders
Paw Choice is not responsible for lost or stolen packages marked as delivered by the carrier and do not refund or resend orders that are reported lost or stolen. Please ensure your shipping address is correct at checkout and that you can safely receive your delivery.
Order Changes & Cancellations
If you wish to update or cancel your order, contact us as soon as possible. While we'll do our best to accommodate your request, we can't guarantee changes once an order has been processed for fulfillment. Shipped items will need to be returned for a refund.
Important Notes
All sales are final for Gift Cards.